Terms of Service & Refund Policy

Refund Policy – InsightNest

At InsightNest, we are committed to providing a high-quality learning experience through structured curriculum, live sessions, recorded lectures, projects, mentorship, and continuous academic support. Please read this Refund Policy carefully before purchasing any course.

1. Refund Eligibility Period

Refund requests must be submitted within 7 calendar days from the date of purchase by emailing support@insightnest.in.

Refund requests submitted after the 7-day period will not be considered.

2. Refund Eligibility

A refund request will only be considered if all of the following conditions are met:

• A significant issue exists with course access, LMS functionality, website functionality, or course delivery.
• The issue has been reported to InsightNest Support via email.
• InsightNest is unable to resolve the reported issue within 48 hours of receiving complete information.
• The issue materially prevents the student from accessing or participating in the course.

3. Student Responsibilities

Before requesting a refund, students are expected to:

• Report technical or academic issues promptly through the official support channels.
• Cooperate with the InsightNest team during troubleshooting.
• Follow the recommended course structure and learning path.
• Attend live sessions whenever possible or watch the available recordings.

Failure to report issues through the official support channels may affect refund eligibility.

4. Course Structure

InsightNest follows a structured curriculum for every learner.

All students, regardless of prior knowledge or professional experience, are required to complete the foundational modules before progressing to intermediate, advanced, and industry project modules.

Students cannot request refunds solely because they expected advanced topics before completing the scheduled curriculum.

5. Non-Refundable Situations

Refunds will not be granted for:

• Change of mind after enrollment.
• Lack of time or personal scheduling conflicts.
• Failure to attend live sessions.
• Failure to watch available recordings.
• Failure to complete quizzes, assignments, or projects.
• Dissatisfaction arising from personal learning pace or expectations.
• Existing knowledge of introductory topics.
• Requests for refunds after the 7-day eligibility period.
• Failure to follow the published curriculum sequence.

6. Goodwill Refunds

InsightNest may, at its sole discretion, offer a partial or full goodwill refund in exceptional circumstances.

Such goodwill refunds are voluntary, do not constitute an admission of fault, and shall not create a precedent for future refund requests.

7. Refund Process

To request a refund, email support@insightnest.in with:

• Full Name
• Registered Email Address
• Course Name
• Enrollment ID (if available)
• Description of the issue
• Relevant screenshots or supporting evidence

Our team will acknowledge your request and review it according to this policy.

8. Certificate Eligibility

Course completion certificates are issued only after successful completion of all required coursework, including:

• Watching the required lectures
• Completing assignments
• Attempting quizzes
• Meeting any published completion requirements

Students who discontinue the course before completing these requirements will not be eligible for certification.

9. Final Decision

InsightNest reserves the right to investigate every refund request using attendance records, LMS activity, communication history, course access logs, assignment submissions, quiz records, and other relevant information.

The decision made by InsightNest after completing the review shall be final.

Contact Us

For refunds, academic support, technical assistance, certificates, or general inquiries:
Email: support@insightnest.in

By purchasing any InsightNest course, you acknowledge that you have read, understood, and agreed to these Terms of Service and Refund Policy.